YOUR RIGHT TO END THE CONTRACT WHEN IT CHANGES
When your contract with your mobile, internet, fixed-line
or VoIP (net phone) service provider changes, often you will have a right to end the contract early without having
to pay additional fees (eg cancellation or termination fees). Your contract
has changed if monthly access fees or call rates increase and also if download
limits or free monthly call credits have been reduced.
If for example you entered into a 24 month mobile phone
contract and after say 2 months your call rates increased, you will have a right
to cancel the contract and not have to pay a cancellation or early termination
fee. If your service provider refuses to waive a cancellation/termination
fee in these circumstances, you can contact the Telecommunications Industry
Ombudsman (TIO) for assistance
(go to
www.fairtel.org.au/complain.asp
for contact details).
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