header
> Return Home Useful links About FairTel
Latest Edited:
Author:
14 December 2006
Communications Law Centre

General links

ACMA toolkit: info for selecting mobile, internet and fixed line services - ACMA
FAQs about telecommunications complaints - TIO
Phones - ACCC
www.phonechoice.com.au (price comparison site) - Phone Choice
Australian consumer handbook - ConsumersOnline.gov.au

Fixed line

Fixed line toolkit - ACMA
Your options for choosing a telecommunications company (fact sheet) - ACMA

Mobile

Mobile toolkit - ACMA
Managing your mobile spend - AMTA
Mobile phones - CAV
Tips on buying your mobile - AMTA
Mobile phone handsets options (fact sheet) - ACMA
Consumer safeguards for mobile users (fact sheet) - ACMA
Mobile phone contracts (fact sheet) - ACMA
M-commerce (shopping on your mobile phone) - ACCC
Sort it (mobile phone disputes, young people and financial credit) - TIO
Mobile coverage and roaming in Australia - AMTA
International mobile roaming - AMTA
Mobile phone scams - Scamwatch

Internet

Internet toolkit - ACMA
Choosing an ISP (fact sheet) - ACMA
Selecting an ISP - ACCC
Broadband internet (fact sheet) - TIO

VoIP

So you want a VoIP phone service - Communications Alliance (formerly ACIF)
VoIP Homepage - ACMA
Consumer Guide to VoIP - Communications Alliance (formerly ACIF)

Phone cards

Phone Cards (facts sheet) - ACMA
Phone Card Tips - CAV

Can't pay your bill

Telecommunications service options if you're experiencing financial hardship - ACMA

Don't get slammed

Choice (selecting and transferring telephone companies) - ACMA
Protection against slamming (fact sheet) - ACMA
Door-to-door sales - ConsumersOnline.gov.au
Direct marketing (and phone sales) - ConsumersOnline.gov.au

Mobile premium services

Mobile ringtones, wallpapers and logos - CAV
Ring tone mayhem - ACCC
Ring tone scams - Scamwatch
SMS competition & trivia scams - Scamwatch
Ringtones and other downloads - CTN
Sort it (mobile phone disputes, young people and financial credit) - TIO

Ending your contract early

Contracts, terms & conditions (fact sheet) - ACMA
Sorting out the fine print (fact sheet) - ACMA
Contracts - CAV

Where to complain

Making a Complaint  - TIO
Resolving your telecommunications complaints (fact sheet) - ACMA
Complaining about 190 services - TISSC
Australian consumer handbook - ConsumersOnline.gov.au

 

spacer