FairTel - It Helps to Know the Facts

Latest Edited:
Author:

14 December 2006
Communications Law Centre

General links

ACMA toolkit: info for selecting mobile, internet and fixed line services - ACMA

FAQs about telecommunications complaints - TIO

Phones - ACCC

www.phonechoice.com.au (price comparison site) - Phone Choice

Australian consumer handbook - ConsumersOnline.gov.au

Fixed line

Fixed line toolkit - ACMA

Your options for choosing a telecommunications company (fact sheet) - ACMA

Mobile

Mobile toolkit - ACMA

Managing your mobile spend - AMTA

Mobile phones - CAV

Tips on buying your mobile - AMTA

Mobile phone handsets options (fact sheet) - ACMA

Consumer safeguards for mobile users (fact sheet) - ACMA

Mobile phone contracts (fact sheet) - ACMA

M-commerce (shopping on your mobile phone) - ACCC

Sort it (mobile phone disputes, young people and financial credit) - TIO

Mobile coverage and roaming in Australia - AMTA

International mobile roaming - AMTA

Mobile phone scams - Scamwatch

Internet

Internet toolkit - ACMA

Choosing an ISP (fact sheet) - ACMA

Selecting an ISP - ACCC

Broadband internet (fact sheet) - TIO

VoIP

So you want a VoIP phone service - Communications Alliance (formerly ACIF)

VoIP Homepage - ACMA

Consumer Guide to VoIP - Communications Alliance (formerly ACIF)

Phone cards

Phone Cards (facts sheet) - ACMA

Phone Card Tips - CAV

Can't pay your bill

Telecommunications service options if you're experiencing financial hardship - ACMA

Don't get slammed

Choice (selecting and transferring telephone companies) - ACMA

Protection against slamming (fact sheet) - ACMA

Door-to-door sales - ConsumersOnline.gov.au

Direct marketing (and phone sales) - ConsumersOnline.gov.au

Mobile premium services

Mobile ringtones, wallpapers and logos - CAV

Ring tone mayhem - ACCC

Ring tone scams - Scamwatch

SMS competition & trivia scams - Scamwatch

Ringtones and other downloads - CTN

Sort it (mobile phone disputes, young people and financial credit) - TIO

Ending your contract early

Contracts, terms & conditions (fact sheet) - ACMA

Sorting out the fine print (fact sheet) - ACMA

Contracts - CAV

Where to complain

Making a Complaint - TIO

Resolving your telecommunications complaints (fact sheet) - ACMA

Complaining about 190 services - TISSC

Australian consumer handbook - ConsumersOnline.gov.au