SHARE YOUR INFORMATION ON FAIRTEL
FairTel aims to be a central point for consumers to learn about their rights and
benefits when they select and transfer telecommunications services. If your
organisation has information that can help consumers choose telecommunications
services, then you can submit it to the Communications Law Centre (CLC) for
inclusion on the FairTel website.
If the CLC accepts and posts your information, it will be subject to the FairTel
copyright license. Your organisation will retain
ownership (copyright), but will allow other community and government
organisations to translate your material in to different languages, use it to
supplement training sessions, or print it out for consumers to read. The
copyright licence specifies that, if other organisations use your material, they
must credit you prominently and only use it for non-commercial purposes.
To submit your organisation's consumer information
to FairTel please
email it to
fairtel@comslaw.org.au.
WHY SHOULD YOU SUBMIT INFORMATION?
While researching the FairTel campaign, the CLC examined the information
currently available to help consumers understand their rights and benefits when
they select or transfer telecommunications services. We found that:
- most material is on the internet. This is problematic for consumers who
do not have internet access, such as consumers from rural and regional
communities
- most material is scattered over the internet. Even consumers with
internet access can have trouble finding the information they need with so
many different (but valuable) websites, not all of which are well-known
- very little consumer information is available in languages other than
English. The only translated information we found was about the
Telecommunications Industry Ombudsman (TIO). (Click
here for TIO fact sheets in Arabic, Chinese, Croatian, Filipino, Greek,
Indonesian, Italian, Japanese, Macedonian, Maltese, Polish, Romanian,
Serbian, Spanish, Turkish and Vietnamese.)
To overcome these problems, the FairTel copyright
license allows any organisation to reproduce and freely translate FairTel
materials to educate consumers. This will allow, for example, ethnic community
organisations to translate the FairTel training toolkit. Community organisations
can also print FairTel brochures for consumers
who do not have internet access.
We would like other organisations to join us in posting their material on the
site and allowing others to translate or reproduce it. This will create a
“one-stop shop” for consumer information, and give consumers the freedom to
choose how they can best use that information.
You can also help FairTel by promoting the campaign
to consumers. For information on how to place FairTel banners on your website,
go to
www.fairtel.org.au/banners.asp.
